Account Coordinator

Full time, permanent, based in Tangmere West Sussex

 

Role Overview:

Our dedicated Customer Operations Team firmly believes in going that extra mile to keep all of our customers happy and provide a service that reflects the quality of our products. The role encompasses all elements of customer operations but focuses mainly on liaison with the Customer Head Office and supporting the Account Manager

 

Key Tasks and Responsibilities:

  • To coordinate and project manage from inception to completion, the various multi-product activities within the customer account
  • To work effectively with fellow Coordinators, Administrators, Account Managers and Directors
  • To develop a sound knowledge and understanding of all aspects of the customer account
  • To provide a direct point of contact for the customer buying teams, building strong working relationships to the benefit of both working parties
  • To efficiently action emails and telephone requests from the above teams
  • To attend internal and external meetings as required and to follow up on any relevant action points
  • To liaise with relevant buying departments in respect of purchase orders, allocations, quantities etc, in order to ensure all project deadlines are met
  • To provide a central point of contact in relation to all ongoing customer specific projects and activity
  • To provide regular updates to all relevant areas of the business on any ongoing activity within customer specific projects
  • To provide product information and to coordinate sample requests for customer buying teams
  • To ensure that customer orders and allocations are processed efficiently and within the appropriate time frame
  • To provide feedback to Customer Operations Team Leader, highlighting potential issues or problems that may affect our customers or the team
  • Extensive knowledge of Microsoft Excel, Word, Access and PowerPoint
  • Undertake any other reasonable request from the Customer Operations Team Leader

 

Skills, knowledge, experience:

  • The Phone is answered in 3 rings and the volume is up, not off
  • I give a consistent answer message...  I always give my name
  • I return calls and emails the same day
  • I responded to queries the same day – however received  and even if I cannot resolve at once, I give daily updates until resolved
  • Problems are sorted within 48 hrs max or I escalated to  my Team Lead/Supervisor/Director – disputes, credit notes etc.
  • Orders are processed as per Customer agreements
  • Invoices are processed and despatched the same day  (post, email, EDI)
  • My customer agreement documents / service levels are available to all in team and are up to date.
  • I am part of ‘One’ team, we support one another– I never say ‘that’s not my job
  • I am willing to learn different skills and tasks so we can cover one another
  • I turn up for work on time and am ready for the day ahead
  • I stay until the job is done,  I have a ‘whatever it takes’ mentality
  • I have a positive attitude to the job, my colleagues, the company –  I  have zero tolerance to negativity! (in myself and others).

 

How to apply:

If you are interested in applying for this exciting role please send your CV and covering letter, detailing why you feel you are suitable for the role to This email address is being protected from spambots. You need JavaScript enabled to view it.