Customer Service Advisor

6-month Fixed Term Contract, Full Time, based in Tangmere West Sussex

Role Overview:

Our dedicated Central Service Team firmly believes in going that extra mile to keep all of our customers happy and provide a service that reflects the quality of our products. The role encompasses all elements of Customer Services but focuses mainly on telephone communication, advice and administration. The Central Services Team are also key in supporting the Independent Sales Force to ensure they are also able to provide the same level of service our customers deserve.

 

Key Tasks and Responsibilities:

  • React to all customer enquiries professionally and promptly, keeping customers informed of progress, whether by telephone or e-mail.
  • Manage our consumer inbox, replying to all consumer enquiries professionally and promptly.
  • Liaise with other departments for information where necessary and communicate such information to the rest of the team where appropriate.
  • Manage all ingoing and outgoing post through Royal Mail, across the business
  • Accurately process all orders and credits ensuring that we are always meeting customer requirements.
  • Monitor activities with our courier and manage any exceptions daily, to ensure timely deliveries and collections to our customers.
  • Achieve and maintain a working knowledge of CBG products, processes and systems. Keeping abreast of all new launches and processes in order to provide customers with complete and comprehensive answers to their queries.
  • Provide maximum support to the CBG Independent Sales Force as their point of contact at head office
  • Provide feedback to the Supervisor and Manager highlighting potential issues or problems that may affect customers or the team
  • Work to the best of your ability to achieve the day to day aspects of the role and any objectives
  • Be active in offering suggestions on how you/your role can be developed to maximise both your working enjoyment and the success of the business
  • Deal with any additional requests, projects and tasks that may arise and contribute to the smooth running of a successful team and business
  • Actively contribute towards all of the departmental responsibilities and make suggestions for improvement.

 

Skills, experience, knowledge:

  • Excellent customer service skills
  • Effective communicator both verbal and written
  • Calm under pressure
  • Able to manage different channels of communication in a timely manner
  • Experience of using a software order process and tracking system

 

How to apply:

If you are interested in applying for this exciting role please send your CV and covering letter, detailing why you feel you are suitable for the role to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Application closing date: 16th February 2018.