Service Central to Carte Blanche’s new style Fulfilment Centre

14/8/15 Carte Blanche Group celebrated the official opening of its new style fulfilment operation this week, making the most of the summer with a Barbecue for staff based at the Chichester firm.

Chairman & Founder, Stephen Haines, enrolled the help of Simeon Furniss, the longest standing member of staff within the Fulfilment Centre Team who has been with the company for almost 18 years, to cut the aptly coloured blue ribbon and welcome the team to tours of the new operation.

Investment to turn Carte Blanche’s Warehouse into a Fulfilment Centre has been several years in planning and ensures that from 1st September all Carte Blanche Group products will be fulfilled from one location. This means that customers who place orders for plush, gifts and greeting cards from across Carte Blanche’s broad portfolio of brands, including Me to You, Hotchpotch and Wishing Well Studios can have it delivered in one consignment and with a single invoice.

Alongside the launch of their new Fulfilment Centre, Carte Blanche has also invested in new fulfilment partners, DPD and Interlink Express, in a move that Customer Relations Manager, Chris Barrett, says will significantly improve service to Independent Retailers:

Chris Comments, “DPD and Interlink Express are a market leading provider who offer an unrivalled level of ownership and service to customers whereby retailers have full traceability of exactly where their order is, with the added benefit of being able to schedule a delivery at a time convenient to them within a one hour window and to arrange for returns to be collected the very next day.”

Investment in new delivery and returns providers is just one part of Carte Blanche’s ongoing commitment to provide an industry leading service and, as demonstrated by CEO Alister Marchant’s open letter to Independent customers last month, the firm are actively responding to the feedback they receive from customers.