Returns Policy
FREE RETURNS POLICYWe want you to be delighted with every purchase. However, if you are not completely satisfied with your order you can return your goods free of charge up to 14 days after receiving your order for an exchange or full refund. Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. If you have a query about returning goods, we are here to help, please contact our customer care team by emailing us at shop@cbg.co.uk
Please return items in the original unused condition: Except for faulty items, please ensure that all items are returned to us in a saleable condition with all Tags Intact. – if they’re not, we may be unable to accept them.
Please return using the returns form and pre-paid address label supplied with your order to:
byCarteBlanche/metoyoumyplace
Carte Blanche Greetings Ltd,
PO Box 500,
Chichester,
PO20 2XZ
Email: shop@cbg.co.uk
On return please select one of the following as the reason for your return:
A) Item has manufacturing fault
B) Item damaged in transit
C) Item did not match description
D) Item of clothing did not fit
E) Item delivered different from order
F) Item arrived too late
You will not have any right to return any products that have been personalised, customised or otherwise modified at your request.
Unfortunately, due to the costs involved, the gift wrapping service charges for returned orders cannot be refunded.
Refunds will be made to the card which you originally used for the purchase.
